No products in the cart.
Return & Refund
Thank you for shopping at JS E Solutions. We value your satisfaction and aim to provide a smooth shopping experience. This Return & Refund Policy explains how returns, replacements, and refunds are handled.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be unused, undamaged, and in original packaging.
- All tags, labels, accessories, and invoices must be included.
- A return request must be initiated within 07 days of delivery.
Non-Returnable Products
Certain items cannot be returned, including:
- Perishable goods
- Personal care, hygiene, and intimate products (e.g., cosmetics, undergarments)
- Customized or personalized items
- Digital products or gift cards
- Items marked as “non-returnable”
2. Return Process
Initiating a Return
To initiate a return, contact us at:
Phone: +91-9348607045
Email: support@jsesolutions.in
Provide:
- Order ID
- Reason for return
- Product images (if damaged/defective)
Return Pickup / Shipping
We will arrange a pickup in eligible areas. If pickup is not available, customers may need to self-ship to our return address.
Return Address:
[Insert Your Return Warehouse Address]
3. Return Approval
Once we receive and inspect the product:
- We will notify you whether the return is approved or rejected.
- Approval is based on product condition and eligibility criteria.
4. Refund Policy
Refund Method
Approved refunds will be issued to:
- Original payment method (credit/debit card, UPI, net banking, wallet)
- OR store credit (if chosen by customer)
Refund Timeline
- Refunds are processed within 07 working days after inspection.
(Common timeline: 05–07 business days) - Some banks and payment gateways may take additional time.
Deductions
Refunds may exclude:
- Shipping fees
- COD charges
- Return pickup charges (only if applicable)
5. Replacement Policy
We provide replacements for:
- Damaged products
- Defective items
- Wrong products received
- Replacement is subject to stock availability.
- If a replacement is not available, a full refund will be issued.
6. Damaged or Defective Products
If you receive a damaged or defective item, report it within 48 hours of delivery with:
- Clear photos/videos of the product
- Images of the packaging
Failure to report within this window may result in rejection of the claim.
7. Order Cancellations
Before Shipping:
Customers may cancel their order if it has not yet been shipped. Full refund will be issued.
After Shipping:
Order cannot be cancelled. You may request a return once delivered.
8. Exchange Policy
Exchanges are only allowed for:
- Size issues (for clothing/shoes)
- Defective or damaged products
- Only one exchange per order is allowed
9. Contact Us
For questions or help with returns and refunds, contact us at:
Phone: +91-9348607045
Email: support@jsesolutions.in